The Digital Voice Lands Perfect Score in YouBecome’s Agency Benchmarker Survey

For the second time in succession, The Digital Voice has been hailed as an exceptional place to work in a survey of leading PR, communications, digital, integrated and full-service agencies by employee experience consultancy YouBecome.

YouBecome’s Agency Benchmarker study looks at the 'people metrics' in the marketing agency sector, focusing on the views of the lifeblood of these agencies: their staff. It seeks employees’ views on what their agency does well, areas where it could improve, and the likelihood they will still be working there in 12 months’ time. Agencies that complete the survey are then able to benchmark themselves against their counterparts across the industry.

Based on results so far, The Digital Voice currently holds top spot - although it must be noted that responses are still being collected for another two months. But the agency’s true achievement is an eNPS of 100, which indicates that all respondents said they would recommend the company as a place to work.

When asked to rate the company’s performance across aspects such as the clarity of the company’s values and mission statement, the extent to which employees’ opinions are taken seriously, and employees’ understanding of what excellence looks like in their role, the company scored an average of 5.6 out of six. YouBecome managing director Mike Turner described the result as “other-worldly”, representing an improvement on the agency’s score of 5.5 in the previous survey.

“There seems to be some sort of happy gas at The Digital Voice™,” said Mike. “The average score of 5.6 is just exceptional, and not what we would typically see. From the responses, it’s clear that everyone at The Digital Voice™ believes in the agency, its mission and vision, and that it is an inspiring place to work.”

When asked what The Digital Voice™ does best, employee responses included:

“It’s a positive and happy place, it works very hard for its clients.”

“Where do I start? I’ve never worked anywhere before here where I’ve believed everyone on the team is genuinely equal, both in influence and value. We are inspired, motivated and rewarded.”

Another praised the agency’s “work-life balance, listening to employees, creating a team feeling, even though we’re remote.”

The Digital Voice CEO and founder Julia Linehan said the results of the survey were a testament to the trust the staff at the company put in each other.

“While we have been 100% remote from day one, it’s clear from the responses to the survey that there is a real sense of belonging and trust among everyone who works here,” she said. “At the same time, our people benefit from the life-work balance that comes when you take the daily commute out of the equation, and give people the flexibility to work in the way - and at the times - that best suits their lives. Everyone surveyed said they will ‘definitely’ or ‘probably’ still be working here in 12 months’ time. That’s a statistic to be proud of.”

The Agency Benchmarker study was created to encourage more agencies to understand and model outstanding behaviour performance from the industry. As more agencies join the project, further results will be shared to compare agencies in the industry and highlight how they can strive to improve.