‘The Subtle Art of Caring’ from the Unsung Heroes Behind the Camera

Squash games? Done. Golf courses? Plenty. Fresh sushi? Right away. Personal chef on set? On his way!

When people think of a service production they often disregard the service part of the phrase. And it is the leading word for a reason.

The production part of the phrase is pretty straightforward – albeit extremely important – stay in the budget, book the top crews, deliver the deliverables, create the highest quality product.

The service part, however, is a different beast altogether – you have a peculiar client who likes to spend his time a certain way. You have an agency which likes to keep everything in check and take the client out to the best places in town. Then you have a production crew which already has its favourite spots and activities in the area.

The key to providing a good service as a service production company is to know how important each party is to the next one. A happy client makes for a happy agency; a happy agency makes for a happy director and producer; and a happy producer makes for a happy service producer! And this goes the other way, too.

Not by chance we have 'Fixers' in our name – and this is what we are for our clients. We can take care, or at least help, with any issues they might have. We can help with even the weirdest requests and we value discretion above everything. Our chaperones are well versed in taking care of even the weirdest things and pulling connections in order to make something happen overnight.

We strive to be on the sharp edge of the cultural and music scenes in each of the big production hubs we operate in – Sofia, Bucharest, Belgrade, Ljubljana – so we can guarantee a memorable experience for everybody visiting. Our goal is for the client to have something more to talk about than the production when they get home – and ideally to keep them looking forward to returning sooner rather than later!

Of course, sometimes it is not simply a question of knowing the coolest spots to have a drink, see a performance or to grab a bite – from time to time a situation occurs which need a special kind of attention – say, a mix up with the hotel reservation or a specific food request – that’s when we as a service company have to act as a cushion in order for the client not to even notice or know about it.

All of this is not just a matter of extra expenses – it is a matter of attention and genuine care for people who are, after all, our guests, and we pride ourselves as Balkan people as being one of the most welcoming people in the world. We’d like to live up to this label from the moment the client lands to the minute they have to board their flight back home.