If You Want to Get the Job Done, Call a Freelancer

Image credit: Windows via Unsplash

If you want to get the job done. Call a freelancer. 

The world of work is changing if you hadn't noticed from your ivory tower. No one wants to do that 9/5/5 shackled to an agency desk thing. Forget that for a game of soldiers. The good talent has left. Because it can. It has its own clients, its own agenda, and its own work-life balance. You do your best work when you are your best self.

The real creative A-List is thriving outside agency walls, unconstrained by traditional structures and bureaucracy. Accelerated by Covid, and enabled by technology, there is a revolution happening, akin to the busting of the Hollywood bubble 50 years ago.

We can see the working relationships that creatives have with both clients and employers is in the middle of a genuine and irreversible revolution.

A revolution precipitated by a heady mix of technology, Covid and history. Sixty years ago, in the Hollywood hills, something happened which was hugely prescient for the situation we find ourselves in today. Consumer demand, and the emergence of new channels to market, changed the game for the sleepy old studios.

There used to be seven ‘Majors’ that cranked out movies to the picture houses. Then this new-fangled thing called TV rocked up and customers couldn’t get enough. In 1960, 72% of US films were made by the major studios but, by 1990, the studios' share had dropped to a mere 36%. Consumers wanted more content. And better content. Both of which the major studios, with their full-time, tenured staff and tried-and-trusted processes, weren’t set up to deliver.

Those studios used to produce and distribute films using a full-time standing army of artists, directors, writers, editors, lighting technicians, and props makers, all ruled by ‘larger-than-life’ ego-driven, studio bosses. You can see where I’m going with this, right?

The distribution shift meant that the in-house talent couldn't cope, and to service the need, the number of entertainment-related independent companies in Southern California more than tripled. Most of those companies were fewer than 10 people. All were staffed by freelance talent. They offered the huge range of services required to deliver the new content required. It’s still how it is. Different era, different channel, but the same thing is happening to advertising now.

Now, in the warm California sun, independent talent coalesces around a project and delivers amazing creativity, then disperses, only to reassemble in a different shape around the next project, like a glorious murmuration of starlings. That is our future. In fact, it’s already happening. As the big networks stumble and falter, you see the corollary rise of the independent creative and strategist, with different tribes, alliances and allegiances forming on the fly.

Just like the studios, the network groups are in pain and retrenching. Covid meant people had more freedom to work where and when they wanted, but now that is being taken away again. 

Let’s face it, we’re all competing for the same ‘creative mind’ now, whether in or out of the office. The creator economy doesn't happen in a legacy ad agency. That talent wants the same treatment from whichever employer they temporarily hitch their wagon to. Covid has drained the Kool-aid of agency culture dry somewhat.

Especially from younger people. A recent survey conducted by The Times, which examined the attitudes and preferences of Generation Z (individuals aged 18 to 27) found that only 5% want to go into the office. Other key findings were:

• Work Preferences: Only 10% of gen z respondents expressed a desire to work in an office full-time. A significant portion prefers hybrid or fully remote work arrangements.  
• Self-Perception: Over half (52%) of the participants believe they are lazier than their parents’ generation, despite acknowledging that they have more opportunities available to them.  
• National Sentiment: The survey also revealed that only 41% of gen z individuals feel proud to be British, and nearly half perceive the country as racist.  

These insights shed light on the evolving perspectives of young adults in Britain today.

At the end of the day, I hope all of this breaks our obsession with size, as well as shape. The future of our workplace is not ‘one front door, or ‘horizontality’, or ‘global team'; it needs more than that. Those who employ creatives need to look at how teams in high-performing start-ups operate. See how Klarna inverts the pyramid of control to empower their teams and increase engagement. Take the autonomy and the work-centred processes from Spotify (and leave the complexity). Look at the processes and structures used by the big tech giants and apply it in an innovative way to creative services.

That means embracing the pool of outstanding freelance talent around the world. Just like the lesson from Hollywood, this creative and strategic elite has the skillset, along with the working practices, that clients and agencies need. The west coast experience teaches us that high-performance teams have an optimal shape and size. And it’s small, not big. The trick is to engineer that ‘optimal’ structure to be replicable time and time again, and therefore become eminently scalable. Big-Small, you might say. A bit like Hollywood is now.

But, as with all things, technology has the last word. Or, rather, what it has done for the global creative cohort does; that growing, nomadic community of ‘A-List’ creative and strategic talent who have made the decision to leave agency life. All ages, all genders, all over the world, don’t understand why they need to work all the hours God sends, and have zero work/life balance, when there is an alternative.

There is an exodus to a portfolio career. Some have private clients, some work with agencies, some work directly with brands, some have personal projects. They flourish. But for them, it’s not about working from home, it’s about working from anywhere. And there’s a massive difference.

On the whole, they haven’t been forced to work from the kitchen table by a global pandemic, they made the explicit choice to jump off the burning platform and find sanctuary. On top of that, the virus has accelerated the move out of town for those who have a choice. You can find them in the north of Scotland, on the west coast of France, the Grenadines, Crouch End, Goa… wherever.

Technology allows the creative diaspora to go wherever it damn well wants to. Technology has changed the game. And the game just got more interesting.