Dentsu Creative 2024 CMO Report: CMOs More Empowered than Ever to Deliver Transformation

Global data shows that 79% of respondents agree that marketing is a key driver of business transformation, with 83% of CMOs of the belief that creative ideas can transform businesses and 81% seeing creativity as more important to their business than ever. Innovation has also been identified as a key driver of business transformation, with 56% of CMOs planning to invest more than 20% of their budget on innovation over the next 12 months.

In Asia Pacific, India (86%) and Australia (86%) share strong optimism in creativity and business transformation, as compared to 82% globally. With CMOs more committed than ever to creativity, they now describe the need for a new kind of creativity, evolving from omnichannel to omnipresent, applied across every aspect of their wider business. Subsequently, 79% of CMOs globally are feeling challenged to predict changing behaviours, and shape new products and propositions to serve them; bringing inside-out insight to the business is now identified as the most important role of marketing in many markets. 

While CMOs are now committed to building brands in emerging spaces and platforms, the data reveals their uncertainty about how to navigate and effectively tell stories in these new channels. Though 88% respondents agree that it is more important than ever for brands to be part of culture, 74% are unsure how best to connect brands to culture in meaningful and strategic ways. A similar hesitation is evident with 77% of CMOs agreeing that brands today should be built in collaboration with other brands, platforms, and creators, however, 60% also express concern about relinquishing control. In Japan, CMOs emphasises data-driven predictions but shows caution towards creativity (72% vs 82% globally) and innovation (31% vs 56% globally). On the other hand, India demonstrates the highest commitment to investment in innovation (70% vs 56% globally) and societal impact (82% vs 78% globally) in the region.

By contrast, trust in Generative AI to enhance creativity and innovation as a co-pilot and accelerator of human creativity is growing, with fewer CMOs considering it a threat to human craft and ingenuity. While 67% of CMOs doubted that AI could create content that moves us in 2023, the number has dropped 18 percentage points to 49% in 2024. A majority of 77% would now be interested in training AI on their brand’s look, feel and tone of voice. As well as feeling more confident about the potential of AI, CMOs also feel more confident about their own role in the face of AI, this year significantly less likely to believe that AI may replace their jobs. In APAC, China shows the strongest agreement that generative AI will not be able to create campaigns that move people (69% vs 49% globally).

Yasuharu Sasaki, global chief creative officer, Dentsu Creative, commented, “At a time when growth is harder to come by, CMOs are turning to Innovation as never before to unlock new sources of sustainable growth. As the founder of Dentsu Lab Tokyo, Innovation is close to my heart. So I’m excited to see that CMOs are planning significant investment in innovation, particularly as we expand our Dentsu Lab offering around the world to help our clients solve their most urgent problems. I’m also inspired by how clients are embracing the coming together of humanity and AI. Despite exponential leaps forward in artificial intelligence, we see real power in experiences that connect technology and humanity through touch, haptics, voice, gesture and beyond”.

“As we navigate these unique dynamics, it's clear that the future of marketing will be shaped by a synergy of creativity, technology, and cultural integration, allowing brands to connect more deeply and meaningfully with their audiences. At Dentsu Creative, we are committed to empowering our clients with the tools and insights they need to thrive in this evolving landscape, ensuring that creativity remains at the heart of their business transformation efforts," Yasuharu said.

“What we’re hearing from clients, and our survey confirms, is that they need and value creativity more than ever. But it’s a new kind of creativity; creativity that is business-driven, making an impact across every aspect of their organisation from comms to commerce to sustainability. In parallel, we see new attitudes to AI emerging, where it’s not a threat to human creativity but a way of giving human creativity superpowers-exponentially increasing the pace and possibilities of personalisation, real time responsiveness, and relevance.” said Abbey Klaassen, global brand president, Dentsu Creative. 

Now in its fifth year, the annual study is conducted to provide insight into the hearts and minds of CMOs globally, to help benchmark their direction against peers, and support them developing their creative, experience and innovation roadmaps. To form the CMO Report, the responses to 45 questions posed to CMOs in Australia, Brazil, China, Canada, Germany, Italy, India, Japan, Mexico, Saudi Arabia, Spain, the UAE, US and UK was decoded by Dentsu Creative’s award-winning global chief strategy officer, Patricia McDonald, in partnership with its international strategy, growth and marketing community. Eight key themes have been identified to offer an indispensable industry toolkit and roadmap, this year calling for agencies to not only respond to briefs but also to challenge them and drive transformative change. 

In a fast-changing world, where growth is harder to come by, CMOs need creativity in every aspect of their business not just communications. 82% believe Creativity has more potential than ever to unlock growth.

In a world where attention has shifted, brands will scale in new ways, integrating with culture, content and entertainment. 88% of CMOs agree it is more important than ever for brands to be part of culture.

CMOs recognise that brands today are built through ecosystems of connected talent, partners and creators: 77% acknowledge that in the future marketing will be a collaboration between brands, creators and platforms.

As product advantages are swiftly copied, brands will build differentiation through connected and distinctive brand experiences. 75% of marketers agree that every touchpoint can and must tell the brand story-from comms to commerce.

CMOs face pressure to act not only as the voice of the customer, but the voice of the future, anticipating trends and desires before they arise. 79% are challenged to use data and insight to predict future products and propositions.

As AI matures, CMOs are reappraising its potential as a collaborator and co-creator rather than a threat to human creativity. The % of CMOs agreeing that Generative AI will never make content that moves us declined 18 percentage points year on year.

As the pace of change accelerates, clients are investing significant proportions of their budget in Innovation, no longer a niche or a nice-to-have. 79% of marketers are planning to invest more than 10% of their budget in innovation, 56% more than 20%.

 

With uncertainty on the horizon, the role of marketing as a driver of growth becomes ever more important. CMOs want agencies not just to answer briefs, but to help them transform their businesses through the power of creativity: 70% agree they want their agency to bring them what they need, not always what they want. In parallel, in a volatile world, CMOs want to ensure their marketing activities are a force for good: 78% agree “I want my marketing activity to impact people, impact business and impact society.” 

Read the full report here.