Wonderhatch is an independent creative agency based in the heart of Soho. Amid an exciting period for the business, we’re looking for a dynamic and strategic Senior Account Manager to join our team.

We are a team of no-nonsense (only the good kind!), ego-free go-getters who are passionate about creative excellence and smart solutions. Our client relationships are built on trust, expertise and collaboration, ensuring we deliver outstanding creative content that drives results.

Working with some of the world’s most exciting brands, our Senior Account Manager will take a lead role in managing and growing key accounts. 

You’ll be the primary contact for clients, overseeing multiple projects while thinking both strategically and creatively. You’ll act as a trusted advisor to clients, ensuring their brand vision and business goals are at the core of everything we do.

This is a fantastic opportunity for someone who thrives in a fast-paced, creative environment and is eager to help shape the future of a growing agency. 

The Profile

1. A strategic thinker who thrives on building strong client relationships
2. A proactive and solutions-focused mindset
3. Deep passion for creative content, the role of brand & the advertising industry
4. Exceptional verbal and written communication skills
5. Highly organised with strong attention to detail
6. Commercially minded, with experience in account growth and profitability
7. A collaborative team player who also takes ownership and leads with confidence
   
   

Primary Roles & Responsibilities

1. Client Relationship Management: Build and maintain strong, long-term client relationships, acting as a key point of contact and trusted strategic partner.

1. Strategic Account Growth: Identify opportunities to expand accounts, proactively upselling services and working closely with the leadership team to develop business opportunities.

1. Project Oversight: Lead projects from briefing through to execution, ensuring all deliverables are on-brand, on-time, and on-budget.

1. Creative & Strategic Input: Collaborate with the creative team to shape concepts and campaigns, ensuring they align with the client’s brand and business objectives.

1. Commercial & Financial Management: Oversee budgets, ensure profitability, and manage contracts, negotiations, and invoicing.

1. Team Leadership & Mentorship: Support and mentor junior team members, helping them develop their skills and grow within the agency.

1. Process Improvement: Help refine internal processes to improve efficiency, collaboration, and overall client satisfaction.

1. Industry Knowledge & Insights: Stay ahead of trends in content creation, advertising and digital marketing to provide innovative solutions for clients.
   
   

You’ll Excel By

1. Seeing the bigger picture and proactively driving client success
2. Taking initiative and making confident decisions without waiting for direction
3. Managing multiple projects with efficiency and attention to detail
4. Collaborating with different teams while also taking full ownership of your work
5. Understanding commercial goals and contributing to agency growth
6. Being a natural communicator who builds trust with both clients and colleagues
   
   

Qualifications & Experience

1. 4+ years of experience in an advertising agency
2. Proven experience in managing and growing client accounts
3. Strong through the line knowledge of creative campaigns including. brand strategy and production.
4. Experience handling budgets and commercial account management
5. A solid understanding of both BTL and ATL content strategies
   
   

The Package

1. Salary: Full-time, up to £45k p.a. depending on experience
2. Location: Soho, Kingly Street
3. Work: Hybrid, minimum 4 days in the office
4. Start Date: ASAP, June 2025
   
   

Perks & Benefits

1. Holidays starting from 23 days, plus an extra day every two years
2. Additional time off for volunteering, your birthday, and Christmas
3. Commission on new business introductions
4. Cycle-to-work scheme
5. A vibrant company culture, with regular team socials and events
   
   

Why Wonderhatch?

As a growing agency, Wonderhatch offers a unique opportunity to make your mark and take the next step in your creative career. You will develop and lead a talented team, shaping the direction of exciting campaigns for a range of industries including luxury, property, travel, and entertainment.

With a talented team and a bold vision, we’re on an ambitious journey to grow and shape the future of creative communications. Join us and be part of something truly exceptional.

A Commitment to Inclusivity

At Wonderhatch, we believe in fostering a culture of creativity, inclusivity, and collaboration. We champion diverse perspectives, value innovation, and encourage everyone on our team to bring their authentic selves to work. We are proud to be an equal-opportunity employer. Our commitment to inclusivity means we welcome applications from all backgrounds, experiences, and identities. We actively celebrate diversity and strive to create a workplace that is inclusive, LGBTQ+ friendly, and accessible to everyone.

Apply

Apply now by emailing recruit@wonderhatch.co.uk with your CV and a cover letter.

Please DO NOT EASY APPLY. Your application may not be read!

About Wonderhatch

At Wonderhatch, we go beyond content creation - we’re a full-service creative agency that partners with brands to bring big ideas to life, from strategic thinking through to production and delivery.

We specialise in crafting impactful photography and video, but our work starts much earlier — helping clients shape the vision, define the message, and deliver cohesive campaigns across digital platforms. Whether in luxury, property, travel, hospitality, or entertainment, we create standout visual stories that connect and convert.

Our team blends strategic insight with bold creativity, earning the trust of leading brands like 888, Caffè Nero, DCM and more. With a collaborative spirit and a future-focused mindset, we’re building an agency that’s as known for it’s thinking as it’s craft.

If you’re looking to grow your career with a team that’s shaping what creative can be — we’d love to hear from you.