Wake The Town
Stuck in Motion
Contemplative Reptile
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Sydney, Australia
Office: Remote and On-site


At Jack Morton Australia, we aspire to be an agency built around belonging, to be and do better – with diversity at its heart, shared values in its soul and a passion to create positive change. 

We do not discriminate on race, religion, colour, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, or any other basis prohibited by law.  

We will accept applications without your full name being stated and suggest you use initials as an identifier. 

We make our job application process accessible to all users. If you have any accessibility requirements during the application and interview process, please contact us at  This email address is strictly for applicants who require special assistance during our employment process. Please be aware that unrelated messages cannot be answered. Thank you. 


We are seeking a brand experience professional passionate about delivering extraordinary work and growing client relationships. 

You will love a fast-paced environment and be tenacious and proactive in your approach to seeking out great ideas and innovative solutions to client challenges and business problems. 

Connected to Jack Morton globally, you will work on meaty regional and global opportunities but also enjoy the freedom and autonomy that comes from working in a small, dynamic, agile team here in Australia. 

You will work beyond the realms of Jack Morton, collaborating with Vocal (Content), Weber Shandwick (PR) and other specialists to leverage the expertise and offerings of different disciplines – all aiming to create compelling integrated solutions for our clients and deliver outstanding work. 

You will understand the unique role that brand experience plays in creating meaningful, memorable and lasting consumer connections. 

With a seat at the table with the operational leadership team, you’ll be able to shape the direction of the business and pursue the work and the clients you are passionate about. 

The role 

The Senior Account Director is a senior leader in our Client Services team. This role requires the individual to develop senior client-level relationships and the overall strategic direction for their portfolio of accounts. 

You will independently drive year-on-year revenue growth of multiple accounts through the effective delivery of Jack offerings. Additionally, you are responsible for the financial health of the client portfolio and maintaining high standards of quality in output and client experience 

You will set the tone and direct how the client’s business is managed, driving the overall strategic direction of the brands, leading the development of the best work possible and optimising all revenue opportunities leading to the growth of the account. 

Client service behaviours 

The key behaviours that you will embody when you are part of our Client Services team:  

  • Entrepreneurial instincts – You will not settle for the status quo. You will be curious. You will follow a thread and see opportunities where others will not. You will understand a need and find a solution to meet it. 

  • Bravery – You know what to do when you have nothing to do, and you will not be afraid of the unknown or the blank piece of paper 

  • Passion for the strategy – You will be able to have complex conversations at a broader business level and be able to sell in the strategic story to a diverse audience including C-Suite. 

  • Big picture thinker – You will think business knowledge, not operational. Selling the project, not delivering it. Defining the scope, not managing it. 

  • Champion of Jack Morton – You will exemplify a passion for the company by embracing and modelling our vision and values 


You will work with an internal team of strategists, planners, creative directors, designers and producers through the proposal, production, and post-production phases of projects - representing the client’s interests, winning business, doing great work and growing the account by seeking new revenue opportunities. 

You will grow and deepen Jack Morton’s relationship with the clients by driving innovative, creative solutions and ensuring that we add value at every stage of the process. In addition, you will take accountability for owning the client relationship and understanding their long-term objectives. 


Grow business  

  • Own, develop and execute a plan that will help deliver on financial targets for the organic portfolio - paying particular attention to our key accounts’ performance (proactively securing a balanced and consistent mix of projects to mitigate risk) 

  • Be the go-to for clients, earning their confidence and respect by consistently delivering and exceeding expectations. 

  • Grow client revenue across a portfolio of accounts by proactively introducing/ leveraging agency offerings 

  • You will provide accurate reporting in preparation for reforecast calls. 

  • Stay abreast of client billing escalation issues and ensure they get resolved. 

  • You will guide finance and procurement to negotiate with clients effectively. 

  • Ensure contingency planning on accounts 

  • Lead organic opportunities through the internal process: qualifying opportunities, lead/oversee pitch process, own deliverables (RFP or pitch deck) 

  • Build internal relationships within agency networks and represent the office externally across business partners. 

  • Act as subject matter expert on best practices bringing to bear significant experience and insight daily. 

  • Partner with Brand Marketing to develop Award submissions and Case Studies. 

  • Contribute to agency thought leadership and actively seek opportunities to represent the Jack brand through speaking engagements. 

  • Expand business across industries and agency offerings with prospective new clients alongside the agency Growth lead. 

Great work 

  • Responsible for empowering the project delivery process from planning to creative to execution 

  • Be the eyes and ears of the client to ensure that the team deliver extraordinary work and a high standard of client experience. 

  • Develop solutions that leverage agency offerings and are mutually beneficial for the client and the agency 

  • Understand our client’s business and serve as a strategic partner 

  • Build and maintain effective relationships, ensuring that all client needs are listened to, understood and responded to in a timely manner 

  • Accountable for the fiscal health of account(s), overall revenue and growth 

  • Ensure that an opportunity brief is developed to set the stage for strategy development 

  • Lead cross-discipline collaboration to protect creative integrity and ensure ROI 

  • Collaborate with Strategy and Creative to ensure all creative content and agency solutions address the business need 

  • Contribute new ideas in creative brainstorms where appropriate  

  • Be a champion of extraordinary work – by providing inspiration, leadership and expertise in the agency’s offerings and acting as protector and shepherd of extraordinary ideas 

  • Exceed expectations with the overall quality of the work (ideas and impact), yielding recognition from the industry (local and global), award shows and our clients 

Grow people  

  • Leadership - you will demonstrate and provide leadership by driving the process on your projects/ accounts 

  • Coach and oversee team members on the execution of all individual job details 

  • Develop our junior talent by providing challenging assignments and ongoing constructive feedback 

  • Build scale and depth of talent within our business by maintaining an active pool of potential hires 

  • Become a mentor, leader, coach and champion, helping our client service talent grow and our Relationship Team thrive 


  • Sales Drive: Persists despite challenges given potential long-term payoff. Develops as many relationships within a client organisation as possible to foster partnership. Works to secure new opportunities in a timely fashion 

  • Organisational Sophistication: Understands group dynamics underlying client and colleague behaviour. Uses a broader understanding of organisational structure and culture, its relevant power bases and decision-making processes to deliver quality work. 

  • Influencing Others: Works with others to influence the outcome of an event. Employs chains of indirect influence (e.g., “Get A to influence B so B will persuade C.”). Uses more than one method to influence and adapt each technique to the audience and context. Open to alternative opinions and able to modify an agenda based on the situation. 


  • 6 + years of marketing/client service experience 

  • Strong decision-making, project management and organisational skills 

  • Ability to translate client needs into workable plans/projects 

  • Confident presenter and persuasive speaker 

  • Demonstrated account management competencies: accountability for results, strategic competence, client focus, team effectiveness, developing others, sales drive, organisational sophistication and influencing others. 

  • Self-motivated, entrepreneurial and endlessly curious 


Meet Jack Morton 

Jack Morton is a global brand experience agency. Through the power of experience, we create meaningful relationships between people and brands. But we don’t just create brand experiences. We create Experience Brands.  

We believe great experiences drive loyalty and build advocates, but extraordinary experiences create Experience Brands. Brands that deliver proof on their promise at every touchpoint, time and time again. 

At the core of our agency is our people. Founded by a man nearly a century ago who believed that experiences move people to act, we continue to live by this notion today. We are a dedicated team of strategists, creative innovators, world-class designers, futurists, operational experts and business partners. 

Born out of smart insights and built creatively with a content-first approach, our critically award-winning experiences are imaginative and engaging, innovative beyond expectation, and flawlessly executed. 

Every day we are driven to do one thing: Be Extraordinary. 

This desire fuels our work and our culture. Because we don’t want to be ordinary. And neither do you. 

Weber Shandwick  

Weber Shandwick is our sister agency with whom we collaborate every day to create to bring unique and differentiated solutions for our clients. They are a global in-culture communications agency built to make brave ideas connect with people. The agency is led by world-class strategic and creative thinkers and activators and has won some of the most prestigious awards in the industry, including Ad Age’s A-List, Campaign,  

The firm has earned more than 135 Lions at the Cannes Lions International Festival of Creativity, including 36 Lions in 2021 to become the most-awarded PR agency. Weber Shandwick also received Honourable Mention (and the only PR agency) on the Gartner Magic Quadrant for Global Marketing Agencies in 2021.  


We are a unique Australian agency alliance with proven experts from two global brands. A rare collaboration between committed lovers of Creative, PR, Experience & Content. A new model for insightful storytelling that builds brands and drives demand. 

Our People 

We love people who care more than they’re asked. 

Who relish trust, fairness, and the opportunity to influence the work and the workplace from the ground up.who thrive on the responsibility of freedom over the rigidity of rules for the chance to be extraordinary. 

Employment: Full-time (Hybrid) 
Based: Level 7, 822 George Street, Chippendale, NSW 2008