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Senior Account Manager
Bristol, UK
Office: Remote and On-site


At Armadillo, we harness the power of data to change consumer behaviour and deliver unrivalled ROI. And we do this with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard, producing beautifully creative and effective CRM campaigns.

The Senior Account Manager will work within our Client Services and Project Management team.

Senior Account Manager Role

The Senior Account Manager manages the day-to-day relationship with client stakeholders up to a senior level, taking ownership of mid to large sized projects and supporting on complex ones.

Our Senior Account Managers also manage the delivery of work from the Armadillo team efficiently and on budget, ensuring the high standard we upkeep, whilst guiding and driving the client account team forward.

Senior Account Manager Responsibilities

  • Develop and sustain excellent working relationships with client stakeholders at all levels, evidenced by regular engagement (planned and ad-hoc) and positive client feedback
  • Present mid-level project scope and budget proposals, project and status updates, and creative work to clients - demonstrating effective verbal communication skills whether in personal or virtually, securing clients’ understanding, buy in and project approval
  • As a Senior Account Manager, you will provide oversight and guidance for junior team members to present work appropriate to their level to the same standard
  • Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client comms to a client-ready standard with minimal input from senior team members
  • Maintain excellent collaborative working relationships with agency colleagues at all levels; provide input and support for team members in other disciplines to help them meet project goals and deliverables
  • Report accurately on project health of all projects under their responsibility to senior CS team members when required
  • Create and issue invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process
  • Support the identification of opportunities to secure incremental projects and scope with clients, escalating opportunities and supporting the preparation of business cases by providing insights and information to senior colleagues
  • Support the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
  • Our Senior Account Managers produce timing plans for mid-level projects to the highest standard and write briefs for mid-level projects
  • Manage the task and resource allocation for specific client projects - taking responsibility for coordinating client stakeholder input and Agency team members in all disciplines
  • Ensure the maintenance of the highest quality assurance standards in your own work, and your CS and PM team members and hub; evidenced by feedback and minimal amends from clients that demonstrate work is accurate and on-brief
  • As a Senior Account Manager, you will support the professional development of Account Manager and Account Executive team members, providing effective mentoring and leading the QPR process as a Pro
  • Support recruitment by participating in interviewing and assessing candidates for junior CS roles
  • Support business development by participating in pitch teams as required

Senior Account Manager Requirements

  • Demonstrate good knowledge of CRM and data-driven marketing best practice across sectors
  • Experience in a Senior Account Manager or Account Manager role within a Client Services team
  • Excellent understanding of the project management, technical and creative processes
  • Demonstrate proficient use of MS Office Suite (including Google equivalents), Harvest and Forecast ideally
  • Continuously seeking to improve the quality of your work, individually and as part of your team, to applying critical thought and digging deeper in to briefs and requirements
  • Willing to give, receive and act on constructive feedback with colleagues at all levels
  • Well organised and demonstrable attention to detail in all aspects of your role
  • Display consistent dedication to producing work to be proud of, individually and as part of the wider team
  • Highly motivated to meet deadlines as well as the highest standards; take responsibility for your own work, projects and deadlines
  • Demonstrate flexibility and collaboration to support delivery by the team as a whole; show willingness to work at any stage of the project in support of the team’s objectives
  • Display a consistently positive mindset towards delivery of your work; be solution-oriented and presenting with enthusiasm

Armadillo Benefits

  • Hybrid environment – 2 days in our central Bristol office / 3 days optional office/home working
  • Catered lunches Tuesday - Thursday at our office & breakfast options
  • 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
  • Summer and Festive hours – finish 2.5 hours early one Friday per month in June, July, August and one day, chosen by you, in December
  • Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution
  • Bupa dental care
  • Vitality health insurance
  • Lots of social events, including Summer and Christmas parties
  • Cycle to work scheme
  • Employee Assistance Programme offered by Health Assured
  • IPA Membership
  • Bristol Creative Industries Membership
  • Equal opportunities
  • Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Apply for this role.