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Technical Support Engineer – Desktop and Systems 

Location: Clerkenwell, EC1R 

This is full-time on-site role (with occasional travel to satellite offices) 


The role  

We are seeking an experienced IT technician who is comfortable in a mixed Mac and Windows environment. The role requires in-depth technical knowledge, a troubleshooting mindset as well as interpersonal skills and patience to match. You will help cover the helpdesk for a production team working across multiple media (print, press, web, video, audio etc.). 


Core responsibilities 

Typical day-to-day tasks include handling support tickets, troubleshooting problems and end user training. Other responsibilities include checking server and backup logs and testing/running server/OS updates and helping on-board new users. 


Skills Required 

  • Microsoft Office packages (O365) and Exchange Administration 

  • Adobe Creative Cloud Installation and troubleshooting 

  • Windows/Mac operating systems updates, troubleshooting and configuration 

  • Active Directory (onsite) maintenance (Azure AD a plus) 

  • VMWare monitoring/installation 

  • Cyber-Security (SentinelOne Endpoint) 

  • Installing software & hardware (Qumulo Storage experience a plus) 

  • Remote desktop (Teamviewer/RDP/N-able) 

  • Good technical Writing/ Communication 

  • Troubleshooting network/AP problems (Meraki) 

  • Window server 2016/2019 

  • Encode/Encodify experience a plus 


This role would suit somebody with meticulous organisational skills, superb attention to detail, who can self-organise and prioritise workloads and who has several years’ experience within a similar environment.