Toppers Pizza Selects Rightpoint to Enhance Commerce and Customer Experience Platforms

Rightpoint, an independent customer experience agency, has been selected to design and implement a new commerce experience using a Cloud Point of Sale solution for Toppers Pizza, one of the fastest growing pizza franchises in the U.S.

Rightpoint is merging physical and digital worlds by building a world-class customer experience that showcases Toppers’ unique brand proposition to “never settle” on providing a better pizza offering. This customer experience, built on the Episerver eCommerce platform, will drive customer loyalty, online sales and cross-selling opportunities while streamlining corporate and franchisee store operations and reducing overhead. This solution is the cornerstone of Toppers Pizza’s future strategic initiatives and key to achieving its growth goals.

“The way that brands in our space interact with their customers is changing rapidly, and brands that are adopting new technologies and are thinking ahead of the curve will thrive,” said Tony Ellis, vice president of information technology at Toppers Pizza. “Customers want an easy-to-use online ordering experience and the ability to access it however they please. Giving customers what they want factors into everything we do at Toppers Pizza, and Rightpoint is the right partner to help us deliver on that promise.”

Rightpoint was named “Episerver Premium Partner of the Year” for its commitment to delivering world-class customer experiences to leading clients powered by Episerver Digital Experience Cloud™in 2016. The agency continues to broaden its strategy, design and development capabilities across industries, bringing a technology mindset to brands. In addition to this solution for Toppers Pizza, Rightpoint has completed innovative, award-winning customer experience solutions for marquee brands including Hub International, Johnson Controls and VCA.

“Our clients recognise the critical role that commerce plays in their success and we work with them to reimagine their commerce strategy in order to continually enhance the customer experience,” said Micah Swigert, Senior Vice President and Managing Director of Rightpoint’s Chicago office. “We are thrilled to be adding Toppers Pizza to our portfolio of clients, creating an outstanding eCommerce platform that will reach their customers in new ways and drive brand loyalty. We look forward to helping them bring a technology mindset to pizza-making.”