When Internet Gives You Lemons: Tangerine Launches New Brand Platform and Campaign by the Royals

Tangerine Telecom has stepped up its mission to demystify the complex, faceless world of internet and mobile with a new brand platform, ‘Refreshingly Simple’, in partnership with The Royals.

The brand platform is introduced via an integrated campaign positioning Tangerine as Australia’s uncomplicated telco, cutting the crap to help its customers squeeze the most out of their connected lives.  

In a series of 30-sec, 15-sec and 6-sec TV spots, falling lemons illustrate the frustration of unreliable and bamboozling internet providers while presenting Tangerine’s straight-up personality – and cheeky mascot Peely – as the refreshingly simple antidote.

The campaign’s tagline, “When internet gives you lemons, get Tangerine”, is a call to action for Aussies to make the switch as the telco seeks to claim a bigger share of the market against the big guys – Telstra, Optus and Aussie Broadband.

Rick van Emmerik, head of marketing at Tangerine, said, “Our vision at Tangerine is to take the confusion out of telco. We break things down – no jargon allowed, no lengthy T&Cs, no mystery around the best deal you could be on - and we keep our customers in the know. The ‘Refreshingly Simple’ proposition and accompanying campaign by our

partners at The Royals captures exactly who we are as a brand, and we couldn't be happier.”

The Royals executive creative director Sebastian Vizor added, “One of those great briefs from a great client that you can’t help but get excited about. I mean, what’s not to love about an ad that makes you want to change internet providers and have a gin and tonic at the same time?”

Tangerine currently provides over 100,000 Australian households with award-winning NBN and mobile services at affordable prices with great service. It was ranked Australia’s 5th and Asia Pacific region’s 28th fastest growing company in the 2023 Financial Times High-Growth Companies Asia Pacific list.