How Getting Your Facts Right Can Help Cut Through
When looking for a special
gift for a partner or close friend, chances are you’ll put some thought into what
their interests are before you make your purchase. The more facts you know
about them – perhaps they enjoy cooking or belong to a tennis club – the more personal
the present is likely to be. The same
goes for marketing – the more facts we
know about our target consumers beyond just their age and gender, the better
our communications are likely to be received.
And yet, especially in programmatic, we are far more likely to reach out to individuals based on assumptions rather than facts. The majority of campaigns are based on probabilistic, or inferred data which tends to come from observed behaviour, such as online searches. It is used to target people using a best guess about what this behaviour is likely to indicate in terms of the products they want or need.
However, a survey carried out by The Relevancy Group in the US last year identified that 32% of marketing and advertising executives had found targeting using factual data to be more effective in driving revenue compared to 22% who believed probabilistic data was better. Factual data (also known as deterministic data) is when someone self declares information about themselves (e.g. birthday or gender provided when registering) or can be based on a known action someone has carried out (e.g. having a baby or selling a house) which leads to a definitive change in behaviour.
It makes sense that targeting consumers according to known characteristics which put them in the market for your product, or which make it possible to be 100% accurate with your messaging, will be more effective than targeting people based on an assumption.
For instance, a parent with a newborn baby will be the optimum target for a nappy brand. Communications sent to this group will be significantly more effective than those that target someone who is assumed to be in the market for nappies because they have been searching for baby products or looking at ‘mummy blogger’ websites as they could also be a grandparent, friend or someone thinking of having a baby.
However, despite its greater value, deterministic data tends to be widely ignored by media planners as they don’t believe it exists at the scale they need for big brand campaigns. It is certainly true that probabilistic data can be created in large volumes as it uses much broader definitions.
The good news is that there is a growing pool of factual data becoming available which should put it firmly on the horizon of media planners looking to improve the effectiveness of their clients’ campaigns.
Although we should include Facebook in this ‘pool’, it is as a separate class. This data is deterministic only in identifying individuals in terms of their PII (Personally Identifiable Information) identifier. The fact that someone has self declared their interest in specific topics and liked certain types of content is not much different to someone having searched online for a certain type of product. It doesn’t provide any context to suggest why they are looking for a particular product.
So what kind of deterministic data is available at scale? A good example is information captured on life events, such as homemover data based on the 5-6 million people in the UK moving home every year. Like footsteps in fresh concrete, homemovers leave a clear trail that data companies can use to create a database of factual information about when someone has put their house on the market through to the purchase of their new home, moving in and beyond.
For media planners, tapping into this audience can be hugely rewarding as homemovers have a purchasing power of £12 billion annually in the UK, with each spending an average of £10,000 on a variety of goods and services across an extended period of many months - before, during and after a move. For mortgage providers, home insurance companies, retailers, broadband providers and utility firms this is a rich source of consumers who will be actively looking for their products and services. Even fast food delivery firms can tap into this opportunity as people typically have more need for takeaways when they first move in.
Similarly, ‘baby’ data is an extremely valuable set of deterministic data. Over 600,000 babies are born every year and, according to ONS, in 2016 there were 18.9 million families with children in the UK. Brands that identify customers and prospects with babies, track them as they get older and adapt their offering to maintain relevance, can create years of opportunity that will also create much deeper customer engagement. For products relating to babies, children or family offerings this is powerful stuff – but it is also relevant for more lateral markets, such as automotive companies. Our data shows that having a second baby is a major trigger for upgrading a car to a bigger size.
There are other deterministic life event datasets too, such as people coming of age, going into higher education and retiring. What is exciting about these is that they build a long term, in-depth picture of an individual rather than the snapshot view you get from inferred data. Each of these events can be months or even years in the planning and so provide a ‘big picture’ view of an individual who will have a variety of qualified needs as they go through the process – which can be fulfilled by the canny marketer using deterministic data.
That is not to say that deterministic data should replace inferred data though. The ideal scenario is to use both. Using probabilistic data to drive retargeting campaigns is undoubtedly valuable, but when you add in deterministic data at scale you can create a truly holistic view of the consumer and a factual basis that adds context to an individual’s probabilistic profile. When consumers are bombarded with hundreds of advertising messages every day, the ability to reach people with the right message at the exact time they require it is a sure fire way to cut through the clutter.
Paul Hickey is Director of Digital Solutions at life event trigger marketing company TwentyCi
Genre: Creative technology , Strategy/Insight