Habitat Retains Digital Agency Rapier to Handle CRM

The award-winning communications and CRM agency Rapier has been selected to leverage deep customer understanding to drive a more customer-focussed marketing and communications operating model for Habitat.

Rapier has been tasked with the creation of a customer database, new customer segmentation and the development of a data driven ECRM programme; using all available data sources from both Habitat stores and online.

John Ginn, Rapier Partner, comments, "We're delighted to be working with Habitat to help them find ways to serve their customers even better.  Habitat is an iconic brand with exciting plans for the future; and we are thrilled to be helping them put customer at the very heart of their marketing and communications strategy."

Clare Askem, Habitat Managing Director comments, "The Habitat brand is all about "imagining life as it should be" and we are passionate about sharing our love of contemporary design with our customers.  We want to better understand our customers and find ways to deepen and broaden their engagement with Habitat to our mutual benefit. The Rapier team completely understood this brief and have already connected with us across our business proving themselves to be a great fit with the Habitat culture."