Grey London Launches Direct Marketing and CRM Division

Creative agency Grey London has launched Grey Response: a new Direct Marketing and CRM division in partnership with the UK’s leading independent CRM agency, WDMP. At the core of this new offering will be data science, conversion analytics, customer experience planning, programmatic, demand generation and loyalty. The unit will combine Grey’s culture-defining creative work with modern one-to-one real time marketing.

Grey Response launches with three founding clients: Vodafone UK (specifically, its direct response / demand generation business), Fidelity (in an extension of Grey’s existing remit on that business) and Marks & Spencer, following Grey’s capture of the £60m retail account earlier this year.

As part of the partnership, WDMP’s data science unit, The Science Dept, will provide a full suite of data-driven services and tools to Grey Response’s client base. These include its pioneering signal-driven, one-to-one communication that delivers personalised messages to consumers, based on predictive modelling, through both conventional and digital channels and with a high level of automation.  

The division will be headed by Wayne Brown, COO of Grey Group UK, and led by a senior team comprising:

-Nathan Gainford, Managing Partner. Gainford joins from creative consultancy, Animl. He previously led the UK’s largest digital and direct account, O2, at Lida, and oversaw the £36m Virgin Media Business at DDB. He has also spent time at Elvis and Dare.

-Cressida Eatson-Lloyd, Creative Director. Eatson-Lloyd was one of the original employees at VCCP, where she helped set up its original integrated offering and led everything from integrated campaigns on O2 to DM campaigns for Hiscox to digital campaigns for McDonalds. She has recent years consulting for various agencies including Wunderman, Geometry, Rapp and OgilvyAction.  

-Tim Hopkins, Strategy Director. Hopkins, who joined Grey earlier this year, has held a variety of senior strategic and management roles at agencies including Table19, Rapp and Kitcatt Nohr.

-Laura Castrillo, Director of Analytics. Castrillo has been working with GreyPOSSIBLE and POSSIBLE for the past three years. She has previously held senior analyst roles at companies including Wunderman and Blue Hive.

This team will be supported 12 new hires across creative, strategy, account management and data planning, as well as the full team at WDMP.

Wayne Brown says: “Grey Response is perfectly formed to capture the fame we create in culture for our clients and make it work at a deeply personal level. The team bring with them impeccable credentials, but importantly they are ambitious and share our collective vision. They are already breaking new ground in programmatic advertising and delivering double digit improvements in performance.” 

Gavin Wheeler, CEO at WDMP adds: “For some time now WDMP has been pioneering the scientific use of data across digital, social and direct to drive the performance of client campaigns. Harnessing this to Grey’s renowned creative and engagement capabilities will drive a transformational shift in the nature of responsive communications.”